Refunds and Returns
Our goal is 100% customer satisfaction. If you have any concerns or questions regarding your return, please email us at support@sunshineandgracegifts.com or call us at 940.202.6004 between 10:00 am and 6:00 pm Central/Standard time, Tuesday through Friday.
- –FINAL SALE items (such as clearance, Seasonal, and promotional sale price items) are not eligible for a refund or store credit.
- -ALL other purchases are eligible to be returned IN STORE with RECEIPT
- -ALL returns are refunded back to the original form of payment
- –Damages and missing items should be reported within 24 hours on shipped items to ensure returnability.
- -The customer is responsible for the shipping of returned items. Please keep your tracking number to help us provide an estimate of when your credit will be processed.
- -Once received, please allow up to 4 hours for an approval of your return. Approved returns will be processed within 1-2 business days. You will receive a refund notification email regarding the status.
- -We are not able to accept items that have been worn or washed, are missing tags (if applicable), have any detectible odor, or have pet hair.
- -If you are ready to start the return process, please CLICK HERE.
Not to worry! We insure all of our packages through Shipsurance. All you need to do is contact customer support and they will get a claim started for you.
If you haven’t received a refund yet, first check your bank account again.
Then Contact your credit card company, it may take some time before your refund is officially posted.
Next Contact your bank. There is Often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at support@sunshineandgracegifts.com
